Privacy Policy
1. Introduction
Simple Global Shipping ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy describes what information we collect, why we collect it, how we use and safeguard it, and the rights available to you.
2. Information We Collect
We collect information that you provide directly and information generated automatically when you use our website:
- Contact details — your name, company, email address and telephone number submitted through our contact or quote forms.
- Shipment information — details of the cargo, routes and services you enquire about.
- Technical data — IP address, browser type, device information and pages visited, collected through cookies and analytics tools.
3. How We Use Your Information
We process your personal information to:
- respond to enquiries and prepare quotations;
- provide, manage and improve our freight and logistics services;
- communicate with you about your shipments and our services;
- comply with legal, customs and regulatory obligations; and
- maintain the security and performance of our website.
4. Lawful Basis for Processing
We process personal information where you have consented, where it is necessary to perform a service you have requested, where we have a legitimate business interest, or where we are required to do so by law. You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Sharing & Disclosure
We do not sell your personal information. We may share it with trusted third parties only where necessary to provide our Services — for example with carriers, airlines, shipping lines, customs authorities and IT service providers — and only to the extent required. These parties are required to protect your information and use it solely for the agreed purpose.
6. Data Security
We apply appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. While we take reasonable steps to secure your information, no method of transmission over the internet is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and customs record-keeping requirements, and to resolve disputes.
8. Your Rights
Subject to applicable law, you have the right to:
- request access to the personal information we hold about you;
- request correction or deletion of inaccurate or outdated information;
- object to or restrict certain processing; and
- lodge a complaint with the Information Regulator of South Africa.
9. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended if you do.
10. Third-Party Links
Our website may contain links to third-party sites, including embedded maps. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
11. Children's Privacy
Our website and Services are intended for businesses and adults. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date amended accordingly.
13. Contact & Information Officer
For privacy questions, or to exercise any of your rights, contact our Information Officer at info@simpleglobal.co.za or +27 11 524 6284, OR Tambo International Airport, Johannesburg.